Shipping policy
SHIPPING POLICY
1. Processing Time:
- 1.1 Order Processing: Orders are typically processed and shipped within 3 business days from the date of purchase. Business days exclude weekends and public holidays.
- 1.2 Order Confirmation: Upon placing an order, you will receive an email confirmation with your order details. Please review this information carefully, and contact us immediately if there are any discrepancies.
2. Shipping Rates:
- 2.1 Domestic Shipping: We offer standard and expedited shipping options for domestic orders. Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the package.
3. Shipping Carriers:
- We utilize reputable shipping carriers, such as Singapore Post,J&T Express or QXPRESS to ensure reliable and timely delivery of your orders.
4. Order Tracking:
- 4.1 Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
- 4.2 Tracking Issues: If you encounter any issues with tracking your order, please contact us at beauteousville@gmail.com, and we will assist you in resolving the matter.
5. Shipping Restrictions:
- 5.1 P.O. Boxes and APO/FPO Addresses: We ship to P.O. boxes and APO/FPO addresses. Please ensure accurate and complete address information to avoid delivery issues.
- 5.2 Restricted Items: Certain items may be subject to shipping restrictions based on local laws and regulations. Please review product pages for any shipping restrictions.
6. Delays and Incidents:
- 6.1 Unforeseen Delays: While we strive to meet our shipping estimates, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact delivery times.
- 6.2 Lost or Damaged Items: If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and provide a resolution.
7. Contact Us:
- If you have any questions or concerns about our shipping policy, please contact us at beauteousville@gmail.com